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Good Services How to Design Services that Work
Downe LouiseService design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. Čítať ďalej ↓
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Vydavateľ
Laurence King Publishing
Počet strán
192
Rok vydania
2020
Jazyk
Angličtina
Väzba
Mäkká väzba / Paperback
EAN
9789063695439
Adresa titulu
https://www.artforum.live/katalog/1026166/good-services
This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
